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Patisserie Valerie

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Website Data Policy

We only process the personal information that you have submitted via any of the Group websites (patisserie-valerie.co.uk, druckers.co.uk, philpotts.co.uk, bakerandspice.uk.com, flourpowercity.co.uk) after you have given consent by your acceptance of any relevant cookies (please see our cookie policy for more information) or by entering into contract with the Group for provision of goods or services by the acceptance of terms and conditions of sale at the point of registering as a customer and upon placing an online order. We may be legally obliged to share your data upon receipt of a legitimate request, but we will only do so in accordance with the law.

The data we collect is used only for providing the service you have requested or the product you have purchased in order to fulfil our contract with you. It may be shared internally amongst any departments involved in processing your order in the Group. All order details will be kept in a secure manner via the company’s IT infrastructure, and through secure back-ups of data, for as long as lawfully required. The Group will keep records of all order details including personal information for a period of 5 years, after this order details will be stored for statistical analysis but personal details will be deleted.

We may also use your data for anonymous statistical analysis and demographics; any data which may personally identify you will be removed. Any personal details collected as part of an enquiry will be deleted after 24 months, unless requested to be deleted before this.

If you wish for your data to be permanently deleted before this then please contact receptionhq@patisserieholdings.co.uk. The Group will not use your personal data other than for the purposes specified at the time of collecting your data.

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