Shipping policy

1. Delivery Partners

We work with two trusted couriers to provide safe and reliable delivery across the UK and Ireland:

  • DPD – for cakes, hampers, and all larger perishable items (UK & Ireland)
  • Royal Mail – for smaller letterbox gifts such as brownies, cake bites, and macarons (UK only)

2. DPD (UK Delivery)

All cakes and perishable products are shipped via DPD using a fully tracked delivery service with our insulated packaging designed to maintain product temperature during transit.

You’ll receive a 1-hour delivery window on the morning of your delivery and real-time updates throughout the day.
We recommend downloading the DPD app to:

  • Track your parcel live
  • Receive push notifications
  • Rearrange or redirect delivery
  • Add a nominated safe place if you won’t be home

DPD Delivery Services & Rates (UK Mainland)

  • Next Day Delivery: £10.95 (weekday) / £14.95 (weekend)
    • Order by 4pm weekdays or 2pm Saturdays for next-day delivery
    • No Monday deliveries
  • Nominated Day Delivery: £7.95 (weekday) / £14.95 (weekend)
    • Choose a delivery date that suits you
  • Pre-12pm Delivery: £22.95 (weekday or weekend)
  • Free Weekday Delivery: Orders over £65 (Tues–Fri, excluding weekends)

Please note:

  • Deliveries require a signature. You may nominate a neighbour to sign unless your order includes alcohol (which must be received by someone aged 18+).
  • Once Nominated Day Delivery is selected at checkout, it cannot be changed to Next Day Delivery.
  • DPD deliveries may arrive any time between 8am and 10pm depending on the courier route.

3. Royal Mail (UK Delivery – Letterbox Gifts)

Our Letterbox Gifts — including Brownies, Cake Bites, and Macarons — are sent via Royal Mail using a 24–48-hour service.

These items are sent at ambient temperature, without dry ice or coolant packs, and are designed to fit neatly through most letterboxes.

  • Cost:
    £3.95 - Standard Nominated Day Delivery
    £5.95 - Next Day Delivery (Weekday)
    £8.95 - Next Day Delivery (Weekend)
  • Service: Royal Mail Tracked 24/48 (signature required)
  • Coverage: UK only

Please note:

  • Refunds may not be available if the delivery attempt fails due to the recipient not being available to receive the parcel or if delivery is delayed by postal disruption.
  • For time-sensitive gifts, we recommend ordering early to allow for any potential delays.

4. DPD (Ireland Delivery)

We proudly deliver to both the Republic of Ireland and Northern Ireland from Tuesday to Saturday
(no deliveries on Sundays, Mondays, or Bank Holidays).

Delivery Options

  • DPD Nominated Day: €6.95 (Tues–Fri) / €30 (Sat)
  • DPD Next Day: €10.95 (Tues–Fri) / €30 (Sat)
  • Letterbox Deliveries €6.95 (Tues-Fri)/ €30 (Sat)

Please note:

  • Due to DPD’s Irish collection schedules, next-day delivery cannot always be guaranteed, though all orders will arrive within 2 working days.
  • For special occasions, we recommend ordering 2–3 days in advance to allow for unexpected courier delays.

Cakes are shipped frozen to preserve freshness and can be stored:

  • Up to 6 months in the freezer, or
  • Up to 4 days in the fridge once defrosted.

Letterbox items sent to Ireland cost €6.95, are shipped ambient, and may require a signature unless a safe place or neighbour delivery is selected.

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Refunds may not be available if the delivery attempt fails due to the recipient not being available to receive the parcel.

5. Delivery Advice & Timing

To help everything go smoothly:

  • For celebrations or events, we recommend ordering early to allow your cake to defrost overnight before serving.
  • DPD deliveries may arrive any time between 8am and 10pm depending on the courier route.
  • Once your order has been dispatched, you’ll receive a tracking number by email — use it via the DPD app or website to:
    • Set up a safe place
    • Redirect to a neighbour
    • Manage your delivery preferences

6. Frozen Packaging & Defrosting Instructions

Our cakes are baked fresh, frozen, and packed with dry ice to help keep the cake frozen during transit and maintain its quality during delivery.


Once delivered, store the cake in the refrigerator and allow it to defrost before serving. Please follow the storage and defrosting instructions provided on the label inside the cake box.

While every effort is made to maintain the product frozen during delivery, transit times, weather conditions, and courier handling may affect the temperature on arrival. Products may arrive partially thawed but remain safe to refrigerate and consume according to the storage instructions provided.

8. Dry Ice Safety Guidelines

Dry ice is solid carbon dioxide (-78°C) — a safe, environmentally friendly material recovered from natural CO₂, used to preserve perishable food in transit.

Please handle with care:

  • 🌬️ Leave remaining dry ice to evaporate naturally in a well-ventilated outdoor space (garden, open doorway, shaded driveway).
  • 🧤 Always use gloves or tongs — never touch dry ice directly.
  • 🚫 Keep away from children, pets, drains, and enclosed areas.
  • ❌ Never place dry ice in your fridge, freezer, or drinks.

You may notice small tears or holes in the dry ice bag caused during transit; this does not affect the safety of the product.

Dry Ice & Ice Pack Coolant Handling Guidelines

Your order will arrive frozen, properly insulated with dry ice and/or ice pack coolants to preserve its freshness and quality throughout transit. These cooling agents maintain the ideal temperature, ensuring your cake stays perfectly protected until it reaches you. Once delivered, it’s ready to be placed in your home freezer or refrigerator and enjoy!

What is Dry Ice:

Dry ice is a solid carbon dioxide at minus 78°C. Because dry ice is very cold and has bacteriostatic properties, it is often used to help preserve perishable food products during transit. Dry ice is an environmentally friendly product and has been manufactured from recovered carbon dioxide.

Dry Ice Safety:

Dry ice naturally transforms from carbon dioxide gas as it warms. Even a small amount produces a large volume of gas, so it is important to handle it with care. Always follow the safety instructions below to ensure proper use and disposal.

To Dispose:

Allow unopened dry ice to slowly dissipate as it turns into gas, or handle with care and dispose of immediately. Dry ice naturally evaporates into carbon dioxide gas, expanding up to 500 times its volume.

If your dry ice bags or cartons have small holes, your product remains safe and unaffected.

9. Product Storage & Quality

For full details on ingredients, allergens, and nutritional information, please refer to your product label or visit our website.

Enjoying Your Cake at Its Best!

  • Ambient Cakes: ready to enjoy straight away.
  • Buttercream Cakes: keep chilled; take out 30–60 minutes before serving for perfect softness..
  • Fresh Cream Cakes: keep refrigerated; remove 10–15 minutes before serving and enjoy immediately..

Whole Cakes (Frozen Delivery)

Defrosting: Defrost in the refrigerator for a minimum of 6 hours (preferably overnight).

Storage: Once defrosted, store in the refrigerator.

Use By: Consume within 4 days of defrosting.

Cupcakes (Frozen Delivery)

Defrosting: Allow at least 3 hours to defrost before serving.

Storage: Best consumed on the day of delivery. May be refrigerated for up to 48 hours.

Use By: Within 48 hours once defrosted.

Patisserie Box / Cake Slices (Frozen Delivery)

Defrosting: Defrost for 3–4 hours in a cool place, or Overnight in the refrigerator.

Storage: Store in the refrigerator once defrosted.

Use By: Consume within 3–4 days after defrosting.

Brownies

Storage: Cool cupboard: up to 5 days. Refrigerator: 1–2 weeks. Freezer: up to 3 months. Keep well wrapped or in an airtight container.

Cake Bites

Storage: Cool cupboard: up to 3 days. Refrigerator: 1–2 weeks. Freezer: up to 3 months. Keep well wrapped to maintain freshness.

Macarons

Storage: Best stored refrigerated.

Use By: Consume within 7 days.

For best flavour, bring to room temperature before eating.

 

Traybakes

Product

Storage

Use By

Cherry Bakewell

3 days ambient / 1 week refrigerated

Within 1 week

Cornflake Cake

3–4 days ambient

Within 4 days

PV Flapjack

Up to 2 weeks ambient

Within 2 weeks

Chocolate Concrete Cake

3–4 days ambient

Within 4 days

·       All traybakes can be frozen for up to 3 months.

·       Keep products wrapped or stored in their box.

Pies

Storage: Room temperature: 2–3 days (keep covered). Refrigerator: up to 1 week in an airtight container

Important Notes

  • Always Follow the product label for specific storage, defrosting, and use-by instructions, as these may vary between products.
  • Once products are fully defrosted, they should not be refrozen unless stated otherwise.
  • Each cake is handmade, so slight variations in design or colour may occur.