FAQs

 

Ordering and Delivery

 

Can I order over the phone?    

Orders must be placed online or in person.

 

How much does delivery cost?

Delivery to London Zone 1 and 2 is a flat rate of £9.95

Free delivery is available within half a mile of any of our patisseries for orders over £10.

Our other charges are as follows:

0.5 - 3 miles £15
3 - 6 miles £20
6 - 10 miles £25
10 - 20 miles £45

 

Our site will automatically select the closest patisserie to your location within 20 miles.

 

Can someone else collect my order for me?

You can have someone else pick up your cake. They just need your order reference number and confirmation.

 

Patisserie Experience

 

Do I have to book for afternoon tea?

Booking is not essential, but tables can be reserved at some patisseries. Check with your local patisserie to see if they offer table reservation.

 

What time do Patisserie Valerie serve afternoon tea?

Afternoon tea is served all day. Check your local Patisserie Valerie opening hours.

 

What time is breakfast at Patisserie Valerie?

Breakfast dishes can be ordered all day.

 

Can I opt for soya milk with dinks?

Yes. Please ask your server.

 

Do you have a children's afternoon tea?

We do not offer a separate afternoon tea for children, but children are welcome to enjoy afternoon tea with their accompanying adults.

 

Nutritional Information

 

Are Patisserie Valerie cakes organic?

No. Patisserie Valerie cakes are made with non organic ingredients.

 

Do Patisserie Valerie offer gluten free cakes?

Our raw cakes are made from ingredients that do not contain gluten.

However, they are stored and handled in patisseries where gluten is present, and so we cannot guarantee this product is 100% free from. Due to the possibility of cross contamination, we would not reccomend these products for coeliacs.

 

Are Patisserie Valerie cakes suitable for vegetarians and vegans?

All Patisserie valerie cakes except cheesecakes and mousse cakes are suitable for vegetarians. We also have a range of vegan cakes.

 

Are Patisserie Valerie products allergen free?

Full ingredients listings are on all product pages online. Stores also have information on the 14 allergens declared as ingredients under Reg (EU) 1169/2011. Please ask a member of staff for further information.

 

Do you have cakes, pastries and other food products that are suitable for people with an allergy to nuts?

Our products are made in an environment where GLUTEN, NUTS, SESAME and other allergenic ingredients are used. Products may contain traces of nut and other allergens.

 

Do Patisserie Valerie cakes contain alcohol?

Some Patisserie cakes contain alcohol. If a product does contain alcohol, it will be declared on the product page online. In patisserie, ask your server for advice.

 

Are your eggs free range?

Our stores use UK Lion Branded Free Range Eggs in our menu items.

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