Customer Enquiries

We welcome any ideas or feedback you may have so we can continue to improve our services.

We really appreciate you taking your time to get in touch with us. We have a dedicated team who will be happy to help and will be in touch with you as quickly as possible.

You can now follow your order or contact us via:

  • Phone: 0121 728 6496
  • Live Chat
  • The DPD local app (this is the best way to make sure you never miss a delivery)
  • Facebook Messenger
  • Email
  • Complete the contact form below and ensure to include the batch number from your order so that we can respond to your query as fast as possible

Patisserie Valerie customer care team give all complaints urgent attention. Every complaint will be acknowledged within 2 working days and we will endeavour to resolve the matter within 5 working days.

Our bakery and registered offices are based at:

Patisserie Valerie Production Limited,
146-156 Sarehole Road,
Hall Green,
Birmingham, B28 8DT,
United Kingdom.

Patisserie Valerie Production Limited (trading as Patisserie Valerie) is a private limited company with registered number 11825296.

The information submitted via this page will be handled in accordance with our privacy policy.