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Patisserie Valerie

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Gift Card Terms & Conditions

These Terms and Conditions apply to Patisserie Valerie Gift Cards and govern the relationship between Patisserie Valerie Limited ("we" or "us") and you or the person to whom you give the Patisserie Valerie Gift Card (“you”). Use of your Patisserie Valerie Gift Card will constitute acceptance of these Terms and Conditions. These Terms and Conditions override any statements on your Patisserie Valerie Gift Card if they are different. You must therefore read them carefully. If there is anything you do not understand, please contact Customer Services.

Purchasing your Patisserie Valerie Gift card

Patisserie Valerie Gift Cards can be purchased at any participating Patisserie Valerie outlet in the United Kingdom. The minimum amount required to activate a card is £5. Your Patisserie Valerie Gift Card is issued by, and remains the property of, Patisserie Holdings Plc, 146-156 Sarehole Road, Hall Green, Birmingham B28 8DT.

Using your Patisserie Valerie Gift Card

You may redeem your Patisserie Valerie Gift Card at any participating Patisserie Holdings outlets in United Kingdom – this includes Patisserie Valerie, Druckers Vienna Patisserie & Baker & Spice branches. When you use your Patisserie Valerie Gift Card the amount of your purchase will be deducted from the balance on the card. The remaining balance may be applied to future purchases. Change will not be given. You may check the balance on your Patisserie Valerie Gift Card at any participating Patisserie Valerie outlet. Your Patisserie Valerie Gift Card is not a credit card, charge card or debit card. You may not exchange your Patisserie Valerie Gift Card for cash. Refunds will not be given for the purchase of a Patisserie Valerie Gift Card. We reserve the right to refuse to accept damaged cards or cards which we believe may have been stolen or obtained in another illegal way.

Activating your Patisserie Valerie Gift Card

Your Patisserie Valerie Gift Card will be activated at point of purchase at any participating Patisserie Valerie outlet. Patisserie Valerie Gift Cards cannot be activated online.

Expiration and Cancellation

Your Patisserie Valerie Gift Card and the balance on it will expire if the card is not used for 12 consecutive months. We reserve the right to cancel your Patisserie Valerie Gift Card if we suspect it is being used fraudulently or in breach of these Terms and Conditions.

Loss, Theft, Damage

You should take care of your Patisserie Valerie Gift Card and treat it like cash. Patisserie Valerie is not responsible for lost or stolen cards. You should immediately report any loss, theft, fraudulent or unauthorised use of your Patisserie Valerie Gift Card to Customer Services. If you lose your Patisserie Valerie Gift Card or it is stolen, damaged or malfunctions, we may, at our sole discretion, replace your Patisserie Valerie Gift Card and transfer the balance stored on it to a replacement card. Circumstances in which we may determine not to replace your Patisserie Valerie Gift Card include where we reasonably believe that the notified incident has been caused by your breach of these Terms and Conditions or where there are reasonable grounds for suspecting that you are or have been engaged in fraudulent or other unlawful conduct. We will require your Patisserie Valerie Gift Card number and proof of purchase before we can consider, in our sole discretion, any request to replace your Patisserie Valerie Gift Card. If we agree to replace your Patisserie Valerie Gift Card, a replacement card will be delivered to your home address, usually within 5 days of you first notifying Customer Services of the incident. We reserve the right to charge a replacement card fee for each replacement card in the event that you are issued with more than two replacement cards within any 6 month period. If you subsequently find or retrieve a Patisserie Valerie Gift Card which you have reported lost or stolen, you must notify Customer Services immediately.

Resale/Use in Promotions

You may not sell your Patisserie Valerie Gift Card. Patisserie Valerie Gift cards may not be used in sales or promotional activities including as give aways or prizes in competitions without the prior consent of Patisserie Valerie. Patisserie Valerie reserves the right to cancel any Patisserie Valerie Gift Card that it suspects has been resold or obtained in connection with an unauthorised sales or promotional activity.

Customer Services

If you need assistance or if you have any enquiry relating to your Patisserie Valerie Gift Card, you can use the Contact Us facility on the Patisserie Valerie website.

Liability of Patisserie Valerie Limited

Patisserie Valerie Limited shall not be liable for any loss or damage arising from or in connection with your use of a Patisserie Valerie Gift Card where such loss or damage arises from any cause beyond our reasonable control. Where any loss or damage arises from a cause within our control, our liability to you shall not exceed a sum equal to the balance on your card as at the date that such loss or damage occurs. This clause shall not exclude or limit any liability that cannot be excluded or limited by law.

Variation

We reserve the right to amend or waive any provision of these Terms and Conditions from time to time or to terminate the Patisserie Valerie Gift Card service on reasonable notice. The Terms and Conditions applicable to the use of a Patisserie Valerie Gift Card shall at any time be the terms and conditions published on the Patisserie Valerie Gift Card website and your continued use of a Patisserie Valerie Gift Card shall constitute your acceptance of such terms and conditions.

Assignment

We may transfer the benefit of these Terms and Conditions to any other company in the same group of companies as Patisserie Valerie Limited. If we assign the benefit of these Terms and Conditions, your rights will not be affected.

Governing Law

These Terms and Conditions are governed by English law

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